playtine Privacy Policy

Section 1

1. Introduction

playtine ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the playtine Platform (the "Platform"). This Privacy Policy describes how playtine collects, uses, stores, shares, and protects your personal information when you visit our website, register an account, or use any of our services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations, as administered by the National Privacy Commission ("NPC"). It should be read together with our Terms & Conditions.

By registering a playtine account or continuing to use the Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform and contact us to close your account.

Section 2

2. Data Controller

For the purposes of the Data Privacy Act of 2012, playtine is the personal information controller responsible for your personal data collected through the Platform. Our designated Data Protection Officer (DPO) oversees compliance with data privacy obligations and can be contacted using the details provided in Section 15 of this Policy.

playtine operates the Platform for Filipino players in accordance with the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). Our data processing activities are conducted in a manner consistent with PAGCOR's requirements and the DPA.

Section 3

3. Personal Data We Collect

3.1 Registration Data

When you create a playtine account, we collect: full legal name, date of birth, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile number.

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and PAGCOR requirements, we collect copies of government-issued identification documents (such as a Philippine passport, driver's licence, SSS ID, or UMID), proof of address, and, where required, source-of-funds documentation.

3.3 Financial Data

We collect information necessary to process deposits and withdrawals, including GCash account details, PayMaya (Maya) account details, bank account numbers (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card details. We do not store full card numbers; payment data is tokenised and handled by our PCI-DSS compliant payment processors.

3.4 Transaction Data

We maintain records of all deposits, withdrawals, bonuses, game wagers, wins, and losses associated with your account. This data is required for regulatory reporting and dispute resolution.

3.5 Technical & Usage Data

We automatically collect technical data when you use the Platform, including: IP address, device type and operating system, browser type and version, session duration, pages visited, game history, and referring URLs. This data is collected via cookies and similar tracking technologies (see Section 10).

3.6 Communications Data

We retain records of communications between you and playtine's support team, including live chat transcripts, email correspondence, and support ticket history.

3.7 Responsible Gaming Data

If you use playtine's responsible gaming tools — such as deposit limits, self-exclusion, or cooling-off periods — we record these preferences and restrictions to enforce them consistently across the Platform.

Section 4

4. How We Collect Your Data

playtine collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically: Through cookies, web beacons, and similar technologies when you browse or use the Platform (see Section 10).
• From third parties: From identity verification providers, payment processors, fraud prevention services, and, where applicable, from PAGCOR or other regulatory authorities.

Section 5

5. How We Use Your Personal Data

playtine uses your personal data for the following purposes:

• To create and manage your playtine account and verify your identity.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP).
• To comply with AML, KYC, and PAGCOR regulatory obligations.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To provide customer support and resolve disputes.
• To personalise your gaming experience and recommend relevant games or promotions.
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts).
• To send you marketing communications about playtine promotions, where you have consented to receive them.
• To enforce our Terms & Conditions and responsible gaming policies.
• To analyse Platform usage and improve our services.
• To comply with any applicable Philippine law or court order.

Section 6

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, playtine processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., operating your account and processing transactions).
• Legal obligation: Processing required to comply with Philippine law, including AML regulations, PAGCOR requirements, and tax obligations.
• Legitimate interests: Processing for fraud prevention, security monitoring, and Platform improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

Section 7

7. Data Sharing & Disclosure

playtine does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya (Maya), and Philippine bank partners, to process your financial transactions.
• Identity verification providers: Third-party KYC and AML compliance services that assist us in verifying your identity and screening for financial crime.
• Game providers: Software providers whose games are hosted on the Platform may receive limited technical data (e.g., player ID, wager amounts) necessary to operate the games.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government bodies, where required by law.
• Law enforcement: Philippine law enforcement agencies, where required by a valid court order or legal process.
• Professional advisers: Lawyers, auditors, and accountants, subject to professional confidentiality obligations.

All third-party service providers are contractually required to process your personal data only for the specified purpose and in accordance with our instructions and applicable Philippine data privacy law.

Section 8

8. International Data Transfers

Some of playtine's third-party service providers — including game software providers and cloud infrastructure partners — may be located outside the Philippines. Where personal data is transferred internationally, playtine ensures that appropriate safeguards are in place, including contractual clauses that meet the standards required by the National Privacy Commission, to ensure your data receives an equivalent level of protection regardless of where it is processed.

playtine will not transfer your personal data to a foreign country or international organisation unless that transfer is authorised under the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

Section 9

9. Data Retention

playtine retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulation. Specifically:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• Support communications: Retained for three (3) years from the date of the communication, or longer if related to an unresolved dispute.
• Marketing preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.
• Technical and usage data: Retained for up to twenty-four (24) months from collection, after which it is anonymised or deleted.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, playtine will securely delete or anonymise it.

Section 10

10. Cookies & Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit the playtine Platform. They help us recognise your device, remember your preferences, keep your session secure, and understand how you use the Platform.

10.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits you have set.
• Analytics cookies: Help us understand how players navigate the Platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content about playtine. These are only placed with your consent.

10.3 Managing Cookies

You can manage your cookie preferences through the cookie consent banner displayed when you first visit the Platform, or through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the Platform and may prevent you from logging in or accessing certain features.

Section 11

11. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by playtine:

• Right to be informed: You have the right to know what personal data playtine collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data playtine holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to playtine's overriding legitimate grounds.
• Right to data portability: You may request that playtine provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: If you believe playtine has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines.

Section 12

12. Security Measures

playtine implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Multi-factor authentication (MFA) for account login and sensitive account changes.
• Encrypted storage of passwords using industry-standard hashing algorithms.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Role-based access controls ensuring that playtine staff can only access personal data necessary for their specific job function.
• Comprehensive audit logging of all access to personal data systems.
• Regular staff training on data privacy and information security best practices.
• Incident response procedures aligned with NPC breach notification requirements.

While playtine takes all reasonable steps to protect your data, no electronic system is entirely immune to risk. You are responsible for maintaining the security of your own account credentials and for notifying playtine immediately if you suspect any unauthorised access to your account.

Section 13

13. Children's Privacy

The playtine Platform is strictly restricted to individuals who are twenty-one (21) years of age or older, in accordance with Philippine gaming regulations. playtine does not knowingly collect personal data from anyone under the age of 21.

If playtine discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the personal data in question, and report the matter to the appropriate authorities where required.

If you are a parent or guardian and believe that a minor has registered a playtine account, please contact us immediately using the details in Section 15.

Section 14

14. Updates to This Privacy Policy

playtine reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or NPC guidance. When we make material changes, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

Section 15

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way playtine handles your personal data, please contact our Data Protection Officer:

Data Protection Officer — playtine
Email: [email protected]

For general support enquiries, you may also reach our customer support team at: [email protected]

If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines through its official channels.

For more information about your rights and our other policies, please visit our Terms & Conditions, Responsible Gaming, or FAQ pages.